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Privacy Policy

Privacy Policy

Last updated: [22/12/2025]

This Privacy Policy explains how Omnia Elamin, trading as Scents By Omnia (“we”, “us”, “our”), collects, uses, stores, and protects your personal data when you use our website or purchase from us.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

  • Legal name: Omnia Elamin

  • Trading name: Scents By Omnia

  • Address: NW52ST

  • Email: info@scentsbyomnia.com

We are the data controller responsible for your personal data.

2. Personal Data We Collect

We may collect and process the following personal data:

a) Information you provide

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Order details and purchase history

  • Messages sent via contact forms, email, or social media

b) Automatically collected data

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and interactions on the website

c) Payment information

Payments are processed securely by third-party payment providers. We do not store or have access to your full card details.

3. How We Use Your Personal Data

We use your personal data to:

  • Process and fulfil orders

  • Communicate with you about your order

  • Provide customer support

  • Comply with legal and accounting obligations

  • Improve our website and services

  • Prevent fraud and misuse

4. Legal Bases for Processing (UK GDPR)

We only process your data where the law allows us to do so. Legal bases include:

  • Contract – to fulfil your order

  • Legal obligation – for tax and accounting records

  • Legitimate interests – to operate and improve our business

  • Consent – where you have given clear permission (e.g. marketing emails)

5. Marketing Communications

  • We will only send marketing emails if you have opted in.

  • You can unsubscribe at any time using the link in our emails or by contacting us.

6. Sharing Your Personal Data

We may share your data with trusted third parties only where necessary, including:

  • Payment processors

  • Delivery and courier services

  • Website hosting and e-commerce platforms

  • Professional advisers (accountants, legal advisers)

All third parties are required to respect the security of your data and comply with data protection laws.

7. International Transfers

If any service providers are located outside the UK, we ensure appropriate safeguards are in place, such as UK-approved data protection agreements.

8. Data Retention

We keep your personal data only for as long as necessary:

  • Order and transaction data: up to 6 years (for HMRC and legal requirements)

  • Marketing data: until you withdraw consent

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us using the details above.

10. Cookies

Our website uses cookies and similar technologies to improve your experience. Please see our Cookie Policy for detailed information.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO):

We encourage you to contact us first so we can resolve your concern.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: info@scentsbyomnia.com

Address: NW52ST