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Terms & Conditions

Our website address is: https://scentsbyomnia.com

Terms and Conditions

Last updated: [21-12-2025]

These Terms and Conditions (“Terms”) govern your use of this website and any purchase of products from it. This website is operated by [Scents By Omnia] (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use this website.

1. Trader Information

This website is operated by OMNIA ELAMIN (“we”, “us”, “our”) as a sole trader.

  • Trading name: SCENTS BY OMNIA

  • Business address: NW52ST

  • Email: info@scentsbyomnia.com

  • Telephone: +447432849328

2. Eligibility

You must be at least 18 years old to purchase products from this website. By placing an order, you confirm that you meet this requirement and that all information you provide is accurate and complete.

3. Products

  • All products sold are fragrances, scented products, or related items.

  • Product descriptions, images, and prices are provided for information only. While we take reasonable care to ensure accuracy, colours, packaging, or appearance may vary.

  • All products are subject to availability. We reserve the right to discontinue or limit quantities at any time.

4. Orders

  • When you place an order, you are making an offer to purchase products subject to these Terms.

  • Orders are only accepted when we send you an order confirmation email.

  • We reserve the right to refuse or cancel orders for any reason, including errors in pricing or availability, suspected fraud, or breach of these Terms.

5. Prices and Payment

  • All prices are shown in GBP (£) and include VAT unless stated otherwise.

  • Delivery charges are displayed at checkout.

  • We reserve the right to change prices at any time, but changes will not affect confirmed orders.

  • Payment must be made in full at the time of ordering using the available payment methods.

6. Delivery

  • We deliver to the UK and other locations as stated on the website.

  • Estimated delivery times are provided for guidance only and are not guaranteed.

  • Risk of loss or damage passes to you upon delivery.

  • You are responsible for providing accurate delivery information.

7. International Orders

  • International customers are responsible for any customs duties, taxes, or import charges.

  • We are not responsible for delays caused by customs clearance processes.

8. Right to Cancel (Consumer Contracts Regulations 2013)

If you are a UK or EU consumer, you have the legal right to cancel your order within 14 days of receiving your goods without giving any reason, except for exclusions below.

To exercise your right to cancel, you must notify us in writing (email is acceptable) within 14 days.

9. Returns and Refunds

  • Returned items must be unused, unopened, and in their original packaging.

  • Due to hygiene and safety reasons, opened or used fragrances and scented products cannot be returned unless faulty.

  • Refunds will be issued within 14 days of receiving the returned goods.

  • Original delivery charges are non-refundable unless the item is faulty or incorrect.

10. Faulty or Incorrect Items

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.

If your product is faulty or incorrect, you are entitled to a repair, replacement, or refund. Please contact us within a reasonable time with proof of purchase.

11. Intellectual Property

  • All content on this website (including text, images, logos, designs, and graphics) is owned by or licensed to us.

  • You may not copy, reproduce, distribute, or exploit any content without our prior written consent.

12. Website Use

You agree not to:

  • Misuse the website or introduce viruses or harmful material

  • Attempt unauthorised access to the website or its servers

  • Use the website for unlawful or fraudulent purposes

We reserve the right to suspend or terminate access if these rules are breached.

13. Reviews and User Content

  • Any reviews or content you submit must be accurate and lawful.

  • By submitting content, you grant us a non-exclusive, royalty-free right to use it for marketing and promotional purposes.

  • We reserve the right to remove content that is offensive, misleading, or unlawful.

14. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential losses.

  • We are not responsible for losses caused by events outside our reasonable control.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

15. Allergies and Sensitivities

Our products may contain fragrance oils and ingredients that can cause allergic reactions. It is your responsibility to check ingredients and conduct patch tests where appropriate. We accept no liability for adverse reactions except where required by law.

16. Data Protection and Privacy

Your personal data is processed in accordance with the UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for full details on how we collect and use your information.

17. Cookies

This website uses cookies. For more information, please see our Cookie Policy Included In Privacy Policy Page.

18. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of those websites.

19. Changes to These Terms

We reserve the right to update or amend these Terms at any time. Changes will take effect once posted on the website.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Contact Us

If you have any questions about these Terms, please contact:

Email: info@scentsbyomnia.com

Address: NW52ST